If you are unhappy with the product or service for any reason, customers are fully entitled to return or exchange an item purchased on the website, by emailing firstname.lastname@example.org within 14 days of purchase.
We will refund in full the original purchase cost of the returned item(s). For all returns, the customer is fully liable for the safe return and the cost of returning the item to Olly & Suzi. We recommend returning item(s) by recorded/tracked service. If a recordable service is not used for the return of items, Olly & Suzi is not responsible if the return is lost and a refund or exchange cannot be made.
Goods must be returned, in their original unused and unread condition. This condition is subject to inspection by Olly & Suzi. We are under no obligation to accept returns and provide refunds for products that do not comply with this section.
Products that are not accepted will be returned to you. All refunds will be made to the card used when placing the order within 14 days after receiving the product back to Olly & Suzi. We will send you an email confirming that the refund has been made.
Last updated August 2023